Terms of Service

1. Acceptance of Terms

By accessing or using the website hylvox.com (the "Site") operated by 宁波演犀科技有限公司 ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not use our Site or services.

2. About Us

宁波演犀科技有限公司 is a company registered in the People's Republic of China. Our registered address is 中国浙江省宁波市. Contact: support@hylvox.com | +86 574 0000 0000.

3. Products & Pricing

• All products listed on our Site are subject to availability
• We make every effort to display product images and descriptions accurately, but slight variations in color or appearance may occur due to photography, screen settings, and the natural characteristics of human hair
• Prices are listed in US Dollars (USD) and may be subject to change without notice
• Prices do not include customs duties, import taxes, or local taxes, which are the responsibility of the buyer
• We reserve the right to cancel orders that contain pricing errors

4. Orders & Payment

• By placing an order, you are making an offer to purchase the selected products
• We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product unavailability
• Payment must be made at the time of purchase using one of our accepted payment methods (Visa, Mastercard, PayPal, Apple Pay, Google Pay)
• All payment processing is handled by secure, PCI-compliant third-party processors

5. Shipping

Shipping terms are governed by our Shipping Policy. Key points:

• Processing: 1–3 business days
• Standard delivery: 7–15 business days
• Express delivery: 3–7 business days
• Free shipping on orders over $99
• International customs/duties are the buyer's responsibility

6. Returns & Refunds

Returns and refunds are governed by our Returns Policy. Key points:

• 30-day return window from date of delivery
• Items must be unused and in original packaging
• Return shipping costs are the customer's responsibility
• Refunds processed within 5–10 business days to the original payment method
• Orders may be cancelled within 12 hours if not yet shipped

7. Intellectual Property

All content on this Site — including text, images, graphics, logos, product descriptions, and the "HYLVOX" brand name — is the property of 宁波演犀科技有限公司 or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without prior written permission.

8. User Conduct

When using our Site, you agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Submit false or misleading information
• Use automated tools (bots, scrapers) to access or collect data from the Site
• Interfere with the proper functioning of the Site

9. Disclaimer of Warranties

Our Site and products are provided "as is" without warranties of any kind, either express or implied. While we strive to provide accurate product information, we do not warrant that product descriptions, pricing, or other content on the Site is error-free, complete, or current.

10. Limitation of Liability

To the fullest extent permitted by law, 宁波演犀科技有限公司 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products. Our total liability shall not exceed the amount you paid for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold 宁波演犀科技有限公司 harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third party's rights.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or practices of these third-party sites. Visiting linked sites is at your own risk.

13. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ningbo, Zhejiang Province, China.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Us

For questions about these Terms of Service, please contact us:

• Email: support@hylvox.com
• Phone: +86 574 0000 0000
• Address: 宁波演犀科技有限公司, 中国浙江省宁波市