Introduction
宁波演犀科技有限公司 ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website hylvox.com (the "Site") or make a purchase from us.
Data Controller: 宁波演犀科技有限公司, 中国浙江省宁波市. Email: support@hylvox.com
Information We Collect
Information you provide directly:
- Name, email address, phone number, and shipping/billing address (when placing an order)
- Payment information (processed securely by our third-party payment processors — we do not store your full credit card details)
- Messages and inquiries submitted through our contact form
- Email address (when subscribing to our newsletter)
Information collected automatically:
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referral URLs
- Cookies and similar tracking technologies (see Cookies section below)
How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: To process, ship, and deliver your orders and send order confirmations and tracking information
- Customer Service: To respond to your inquiries, resolve disputes, and provide support
- Communication: To send marketing emails (only with your consent), promotional offers, and product updates. You can opt out at any time
- Site Improvement: To analyze usage patterns, improve our website, and enhance user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect and prevent fraudulent transactions
Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA) or United Kingdom, we process your personal data based on:
- Contract: Processing necessary to fulfill our contract with you (e.g., processing orders)
- Consent: Where you have given explicit consent (e.g., marketing emails, cookies)
- Legitimate Interests: For our legitimate business interests (e.g., fraud prevention, site analytics), where these do not override your rights
- Legal Obligation: Where processing is required by law
Your Rights Under GDPR
If you are in the EEA or UK, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("right to be forgotten")
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request your data in a machine-readable format
- Right to Object: Object to our processing of your data for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please email support@hylvox.com. We will respond within 30 days.
Your Rights Under CCPA (California Residents)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: Request information about the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the "sale" of your personal information. Note: We do not sell your personal information to third parties
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To make a CCPA request, email support@hylvox.com or call +86 574 0000 0000.
Cookies & Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Necessary for the website to function (e.g., shopping cart, session management)
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can manage your cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect site functionality.
Data Sharing & Third Parties
We may share your information with:
- Service Providers: Payment processors, shipping carriers, email service providers, and analytics platforms that help us operate our business
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is retained for 7 years for accounting and tax purposes. You can request deletion at any time.
Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, access controls, and regular security audits to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
International Data Transfers
Your data may be processed in China and other jurisdictions where our service providers operate. Where we transfer data outside of the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us: