Last updated: January 2024
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays). You will receive a confirmation email with your tracking number once your order has been dispatched.
For custom or made-to-order items (indicated by "+7 days" in the product listing), please allow an additional 7 business days for processing before shipment.
Delivery times are estimates and may vary depending on your location, customs processing, and carrier conditions. HYLVOX is not responsible for delays caused by the carrier or customs authorities.
We offer FREE standard shipping on all orders over $99. This applies to all destinations. Orders under $99 will incur a flat-rate shipping fee calculated at checkout.
We ship worldwide from our China warehouse. Delivery is available to most countries and territories. If your country is not listed at checkout, please contact us at support@hylvox.com and we will do our best to accommodate your order.
For international shipments, customs duties, import taxes, and brokerage fees are the responsibility of the buyer. These charges are determined by your country's customs authority and are not included in our product prices or shipping fees. We recommend checking with your local customs office for information on potential charges before placing your order.
A tracking number will be emailed to you once your order has shipped. You can use this tracking number on the carrier's website to monitor your delivery status. If you have not received a tracking email within 5 business days of your order, please check your spam folder or contact us.
Orders may be cancelled within 12 hours of placement, provided the order has not yet been shipped. To cancel, email us at support@hylvox.com with your order number. Once an order has been shipped, it cannot be cancelled, but you may return it after delivery per our Returns Policy.
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and arrange a replacement or refund as appropriate.
If you have any questions about shipping, please contact our support team: